Services Offered

Free 45 minute Consult fill out an intake here:

Special Support Services Intake Form NYC

*Conduct one on one or group sessions with consumers and/or their families to collect data for screenings, applications, records, and needs assessments.

*Intake and comprehensive discussions on goals and barriers under a culturally competent umbrella, in person and over the phone.

*Share communication and advocacy templates that are NYC and or district specific and that can be formatted to meet the needs of the client.

*Serve as an advocate for consumers to access special education services, disability specific community resources, benefits and entitlements, social events, wellness and recovery activities, self-help sessions, and mental health services, advocacy events.

*Set up initial appointments and or consults with various clinical and other support staff.

*Perform administrative functions such as processing paperwork; answering telephone calls, including service calls; ordering supplies; data entry; and website and social media maintenance and updates.

*Provide reminders of public comments concerning pubic health planning and disability specific entitlement changes and services.

*Share Informational support and research concerning disorders, treatments and services in the community, at the local department of social services and other applicable local or state services.

* Provide Instructional support aimed at empowering parents through skill-building, utilizing role-playing, enhancing communication through modeling and initiation between parents and providers.
*Discuss Cross Benefits and cover inclusion and LRE/LRA as per Education and Mental Hygiene laws.

* Engage in ongoing directed, targeted emotional support including compassion, responsiveness, boundary modeling and ongoing encouragement

* Serve and supply instrumental support for example providing respite resources, transportation entitlement.

 

*Provide Ongoing advocacy efforts such as sharing information about parent rights, resources and direct advocacy 1:1 training.

*Establish Crisis Response plan for parents who are having emotional dilemma related to the influx of choices and responsibilities that come with raising and caring for a disabled child and or adolescent.

*Conduct Workshops on parent empowerment pathways and roads to success

 

IEP advocacy tip

When signing the Attendance page at your IEP meeting, remember that this is also a participation sheet so you can wait until the End to Sign it to ensure that you have been allowed to participate.

it’s good to write the date near your signature, that way if the date is entered wrong you have evidence of when it actually took place.

And always get a copy of the attendance sheet it’s the least they can do especially if IEP is not ready!

P311 NYCDOE Parent Center also serves as a place to voice your concerns and get Results!

I am sure that many of you at one point have felt the need to call 311 as far as the DOE NYC goes.

Over the last year I have done extensive research about 311 and the DOE NYC.

I have learned a lot about it, it is a very important tool for getting your complaints addressed directly, however the first step is knowing how to use it.

Lets start off with the facts:

P311 was set up by Bloomberg around 10 years ago and in that respect it is still fairly new, most parents use it to find their zoned school and general information. Very few parents and teachers know about the complaint procedures, but they do exist. In fact it is much easier  to call P311 and get results, then it is to write a letter to the chancellor or Mayor.

311 and p311 are very different. 311 is where you can make general complaints about the city. However the DOE NYC may cloak itself as 311 it is actually p311 and there are many ways to contact them. lets start out by going over the history see the website below.

http://www.nyc.gov/portal/site/nycgov/menuitem.c0935b9a57bb4ef3daf2f1c701c789a0/index.jsp?pageID=mayor_press_release&catID=1194&doc_name=http%3A%2F%2Fwww.nyc.gov%2Fhtml%2Fom%2Fhtml%2F2007a%2Fpr206-07.html&cc=unused1978&rc=1194&ndi=1

and then there is also :

http://www.edweek.org/media/12nyc_chapter_2_public_engagement.pdf

P311 can help you solve many special education issues:

DOE Launches Special Education Family Office Hours and P311 Hotline

There is also this diagram that shows how p311 is connected to Enrollement and therefore complaints lodged there may help you if you are trying to change schools :

http://www.cec3.org/www/cecd3/site/hosting/Minutes/Council%20Meetings/2011-2013%20Approved%20Council%20Minutes/10.19.11_CEC3%20Calendar%20Mtg.%20Handout%20SReport_OSEOrgChart_091411.pdf

I also found out that this guy is one of many who you may even speak to when you call:

http://www.indeed.com/r/Robbie-Huff/ad3b396bb0b678e8

I developed a script for teachers or parents that want to call, to remain anonymous.Call them up and say you are concerned about somethings that are happening at a NYCDOE Public school (state the name) that are school wide issues that have to do with safety and the well being of the children and staff.
They may ask ” what is your name?”
Your response is “I prefer not to say”
They may ask “Are you a parent?”
Your response is “I prefer not to say”
That may ask you questions trying to get identifiable information.
Your response is to stay anonymous.
You will ask for a service request.
Once you have the service request please make a note of it. Log the call, time and date and rep name if possible. Call back in five days ask for an update provide service request number and reopen the complaint if nothing has been done. This takes some vigilance.

The most important thing is to keep track of the service request number and keep calling to reopen if nothing is done.

Possible complaints:

“One security guard for 900 students and 77 teachers.”

“Parking in the school yard”

“Poor parent engagement”

“Lack of AIS services”

“Lack of real PTA room”

“Improper SLT protocol”

“No gym teacher”

“No access to school library for all students”

“No recess”

“Non HQT staff for ESL”

“Principal bullying”

“Class size too Large”

“Screaming school aids”

“Lack of computers”

Anything that you can think of that you know is wrong.
Now instead of wasting time calling 311 you can contact P311 directly if it is a special ed issue make sure to say so. Any number that is listed as an enrollment office on the DOE NYC website is actually the same as P311!

See below:

You will notice that all of these numbers have the same first six digits. You can keep reopening complaints until they are resolved. They hate when you do this I imagine it is because it winds up going into a larger data base that shows the state and the US how unhappy we are with our schools here in NYCDOE. 311 in general is used throughout the country and it is monitored. Remember  311 is 24hr 7 days per week but P311 is only Mon-Fri from 8am to 6pm.

You can provide your child’s OSIS number if you have a personal issue, but know now that the principal of your school will find out about it and may retaliate against you or your child! Remember  this call will go directly to whomever you want to handle it, most complaints go to the DFA (district family advocate), but depending on the nature of the complaint, they can go to special ed reform, FACE or the district, heck who knows maybe even the Chancellor herself.

You can also go to the 4th floor of 65 court street in brooklyn and get copies of your complaints, or mail a self addressed envelope to them directly requesting the copy. Ask them about this process over the phone and they will provide details. You can always speak to a supervisor if you get a rep that is unhappy.

Enrollment Offices

Counselors at Enrollment Offices can help you find your school options and apply to schools. Offices are open Monday through Friday from 8 am – 3 pm

Bronx

1 Fordham Plaza, 7th Floor, Bronx, 10458
718-935-2178
Districts Served: 7, 9, 10

1230 Zerega Avenue, Bronx, 10462
718-935-2278
Districts Served: 8, 11, 12

Brooklyn

1780 Ocean Avenue, Brooklyn, 11230
718-935-2313
Districts Served: 17, 18, 22

415 89th Street, Brooklyn, 11209
718-935-2331
Districts Served: 20, 21

1665 St. Mark’s Avenue, Brooklyn, 11233
718-935-2340
Districts Served: 19, 23, 32

29 Fort Greene Place (BE12), Brooklyn, 11217
718-935-2371
Districts Served: 13, 14, 15, 16

131 Livingston Street, Brooklyn, 11201 *
718-935-4908
Districts Served: 13, 14, 15, 16

Manhattan

333 Seventh Avenue (12th Floor) New York, 10001
718-935-2383
Districts Served: 1, 2, 4

388 West 125th Street (7th Floor) New York, 10027
718-935-2385
Districts Served: 3, 5, 6

Queens

28-11 Queens Plaza North Long Island City, 11101
718-935-2386
Districts Served: 24, 30

30-48 Linden Place, Flushing, 11354
718-935-2391
Districts Served: 25, 26

90-27 Sutphin Boulevard, Jamaica, 11435 *
718-935-2393
Districts Served: 27, 28, 29

Staten Island

715 Ocean Terrace (Building A) Staten Island, 10301
718-935-2402
District Served: 31 

If more people took the time as a group to make these calls I am sure we would see change. Feel free to email me if you have any questions along the way. Or of you want to start a call p311 complaint group to address any City Wide Issues with the DOE NYC. I think the reason no one has tried this is because we all hate being on the phone, but I know first hand that it gets results, and creates a paper trail.

I do not think that this resource has ever been used by the masses collectively, perhaps that can change if parents and teachers can get together and try this out.

There are many calls that I have not tried yet. like filing a complaint about OSI for example or about classroom size.

Keep me posted!